Privacy Policy

Who we are

Our website address is: www.igcompany.co.uk

What personal data we collect and why we collect it

Forms

We use forms to process bookings, take payments, or so that users can get in touch with us. By submitting forms, we will process the information you submit in order that we can reply to your message.

Cookies

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help make this website function properly, make the website more secure, provide a better user experience, and understand how the website performs and analyze what works and where it needs improvement.

Like most other online services, this website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on this website are used mainly for understanding how the website performs, how you interact with the website, keeping services secure, and all in all providing you with a better and improved user experience and help speed up your future interactions with the website.

Facebook Pixel

This Cookie is placed by Facebook. It enables us to measure, optimize and build audiences for advertising campaigns served on Facebook. In particular, it enables us to see how our users move between devices when accessing our website and Facebook, to ensure our Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the website.

To opt-out please visit https://www.facebook.com/ads/preferences

Analytics

We make use of analytics services to evaluate and improve our website’s performance, and to make sure it’s working properly for our users.

Embedded content from other websites

This site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. We bear no responsibility for the content of third parties, nor how they use your data.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Who we share your data with

Payment Data

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/gb/privacy.

How long we retain your data

If you fill in a form, the information you submit is retained only as long as is necessary for the purpose it is gathered (mainly to respond to your enquiry), or one year, whichever is shorter.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you filled in a form on this website, have an account on the site, or have left comments you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

GDPR

The GDPR gives individuals eight rights to which organisations must comply:

1. Right to be informed: organisations must tell individuals what data is being collected, how it’s being used, how long it will be kept and whether it will be shared with any third parties.
2. Right of access: individuals have the right to request a copy of the information that an organisation holds on them.
3. Right of rectification: individuals have the right to correct data that is inaccurate or incomplete.
4. Right to be forgotten: in certain circumstances, individuals can ask for the data an organisation holds on them to be erased from their records.
5. Right of portability: individuals can request that the organisation transfer any data that it holds on them to another company.
6. Right to restrict processing: individuals can request that an organisation limits the way it uses personal data.
7. Right to object: individuals have the right to challenge certain types of processing, such as direct marketing.
8. Rights related to automated decision making including profiling: individuals are free to request a review of automated processing if they believe the rules are not being followed.

Clients are free to exercise their rights by contacting the Information Commissioners Office (ICO) https://ico.org.uk/make-a-complaint/. Company officers are free to exercise their rights.

Where we send your data

Visitor comments and form submissions may be checked through an automated spam detection service.

Contact information

You can contact us on [email protected] if you want to query anything regarding this policy, or how it relates to the handling of your data.

Last updated: 14/04/2021